If you choose to cancel your tour for any reason, please notify us as early as possible within the specified time frame. A valid cancellation request must include either a copy of the original cash receipt or the email confirmation of the booking.
General Terms
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Cancellation charges will be calculated based on the gross tour cost (not on any discounted or partial booking cost).
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These charges depend on how far in advance the cancellation is made from the tour’s scheduled start date.
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Air tickets (once issued) are non-refundable. Guests will bear the full cost of air ticket cancellations, as per airline policy.
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Transport ticket cancellations will be governed by the rules of the respective issuing authorities.
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Processing fees will be deducted from any refundable amount.
Cancellation Fee Schedule
| Time Before Arrival | Cancellation Fee |
|---|---|
| 45 to 30 days | 25% of tour cost |
| 30 to 7 days | 33% of tour cost |
| 7 days to 48 hours | 80% of tour cost |
| Less than 48 hours or No Show | 100% of tour cost |
Important Notes
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Cancellation fees apply to the total cost of the tour package, not just the booking or deposit amount.
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For customized tours, cancellation charges will vary based on the specific services and bookings involved.
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Air ticket cancellations are handled separately and are subject to the fare rules of the airline.
For any queries or clarification regarding cancellations, please contact us.
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Refund Policy
Refunds if any, for changes/variation/modification and/or tour cancellations will be paid to the guest through Account payee' cheque/ Cash/Net Banking/Cash deposit/PayPal (based on mutual consent) in INR at the current exchange rate on the date of the refund initiation, as per RBI Rules and Regulations,, regardless of whether the payment was made in foreign currency. We strive to expedite the procedure of refund. Nonetheless, it might take 7 to 14 working days for the refund process.
Refund will not be applicable:
- For any unused or missed services including the meals
- Cancellation is done during peak season, i.e. 1st December to 31st January
- If the tour services are varied, modified, amended, canceled or not used.
- If your cruise ship fails to port at Cochin Port for whatever reason without minimum 7 days prior notice.
- If any guest is required to cancel the tour because of any changes in the rules by the concerned Government.
- If the tour is canceled or indefinitely postponed due to any natural disaster, riots, political issues or any other unforeseen calamities.
- For air tickets if any, and the travel date change is not permitted.